Shipping

UNDER ships worldwide via Australia Post from our office in Leichhardt, Sydney. Everything we currently sell is made to order to some degree. This means that your order can take up to 7 days before it ships.

If you would like more information about timing for your order send us an email at contact@underthere.com.au

All Australian orders should arrive within 3 working days after shipping.

All International orders will take approx 2 weeks to arrive after shipping

Shipping rates: UNDER offers free shipping on all Australian orders over $49.

Otherwise shipping to all Australian locations is $6.95.

Shipping to all other countries depends on the product and the country. Please email for international shipping prices for large items such as Yama.

Returns & Exchanges

If anything you purchase from UNDER is unsatisfactory or damaged you can return it to us within 15 days of its arrival to you for a full refund or exchange voucher. After 15 days we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging where appropriate.

To make a return please email us at contact@underthere.com.au. Once your return is received and inspected, we will send you an email to notify you that we have received it and will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment.